Parcel not delivered

I AM APPALLED BY DAWN WING, MY PARCEL WAS STATED TO BE DELIVERED SATURDAY. ON THE TRACKER IT STATER DUE FOR DELIVERY. PARCEL WAS NOT DELIVERED, NOW TODAY MONDAY MORNING 23 MAY I RECIEVED AN SMS AT 6H35 STATING THE DELIVERY WOULD BE DONE IN 19 MINUTES. STILL AT 6H35 I RECIEVED AN SMS STATING THE DRIVER IS OUTSIDE AT 6H36 I WAS OUTSIDE AND THERE WAS NO DRIVER. AT 6H36 IT WAS STATED I WAS NOT AT ADRESS. I AM SO UPSET BECAUSE THE DRIVER BLATANTLY **** AND I AM DEMANDING MY PARCEL GETS DELIVERED ASAP