HM
Henriette M
1 reviews | Active since Dec 2017
21 Dec 2017, 11:46
Parcel not delivered and VERY bad service
My parcel was scanned in on the 12th of December on their system. After phoning several times for a week now, suddenly the parcel was not received by them after several call center employees told me previously where my package was in transit. Very, very bad service!!!
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Replies (2)
Dawn Wing's replyOfficial
21 Dec 2017, 11:56Dear Henriette
We are so sorry for the inconvenience caused.
We will be investigating this issue internally and will be contacting you directly with our feedback.
Please accept our sincere apologies.
Kind Regards,
Dawn Wing
Dawn Wing's reply21 Dec 2017, 11:56
Official
Dear Henriette
We are so sorry for the inconvenience caused.
We will be investigating this issue internally and will be contacting you directly with our feedback.
Please accept our sincere apologies.
Kind Regards,
Dawn Wing
HM
Henriette M's updateReviewer Update
21 Dec 2017, 13:35Still the issue was not resolved. As soon as we posted on Hellopeter, we received a call from Lizelle. We were very excited to finally receive service, but still no one can tell us where our parcel is, we keep getting more numbers to call. This is totally unacceptable.
HM
Henriette M's update21 Dec 2017, 13:35
Reviewer Update
Still the issue was not resolved. As soon as we posted on Hellopeter, we received a call from Lizelle. We were very excited to finally receive service, but still no one can tell us where our parcel is, we keep getting more numbers to call. This is totally unacceptable.