Parcel Not Collected

My return was supposed to be collected on 29 SEP 2023. They failed to collect it and the reason was Zando provided them the incorrect address. They advised that the collection would be rescheduled for 2 Oct 2023. As I grew tired of waiting, I phoned them and was told that the collection request was not sent to their operations department. They then said they would book it for collection later today of which I was unconvinced. I phoned again to follow up. and they said that it will be collected. I asked them to contact the driver and was told again, it will be collected. I said then asked, what if it is not collected and low and behold, the same response , that it will be collected.

They should be held to account for their all round incompetence.