Parcel delivered a week late (paid for overnight delivery)

This review is for DPD Laser ***ned by Dawn Wing).

I paid for an overnight delivery on Wed 25/5/2022 for collection on Thurs 26/5/2022. The parcel was to be collected in Johannesburg for delivery in Cape Town. The cost was debited to my account the same day but they did not collect. I called numerous times over a 4 day period and logged queries on their portal when I was not getting any response. Each time I got through to the call centre I was cut off/call dropped when they were transfering the call. I asked to speak to a line manager but this did not happen.

Eventually my parcel was collected on Tue 30/5/2022 with a commitment to deliver by 12:00 the following day. When I called on Wed 31/5/2022 to find out where the parcel was, I was informed that it was still on the floor in Johannesburg! I have called numerous times, but I still cannot find out why it was not delivered. And I still have not been able to speak to a manager to get this resolved. The odd email response that I did receive from 'The DPD Laser Customer Care Team' has been unprofessional and consisted of 5 words with no explanation given.