Overnight "distress"!

<p>Ordered product from a website and paid extra for Dawn Wing Overnight Express. My order was handed to Dawn Wing by the entity from wich I purchased the product on Thursday morning 20.04.2017, I tracked the order and last tracking showed: "parcel as left dawn wing - JNB SA", great so my order is on the way and will be delivered soon right? Wrong. Even though they guarentee delivery by 11:00 the next day, I didn't hear anything by 15:00. So I started phoning and no answer x 4, the masjine just kept running. Actually wanted to leave the office by 15:00 to prepare for the next day's event, for witch I actually required the product! But then thought, it's on it's way, let's wait. Phoned again after 17:00, got through after 3 attempts and they explained to me that my address details were imcomplete, but then the agent read my exact address back to me and admitted that she didn't know why it was not delivered. She explained that I must phone the night shift manager, handed me the number, but guess what, this person does not answer the phone, even after several attempts. Phoned the call centre again, explained that they can't help me. So then, where does this leave me? No one knows what's going on there, they cannot pick up the phone AND TELL ME WHY THEY DIDNT DELIVER OR ASK FOR WHATEVER THEY NEED. Don't know where my package is, when I'll get it.., and now the event isn't going to work out as planned. Never again. </p>