Overnight Delivery taking more than a week

My parcel is with Dawn Wing, it was a overnight delivery for Tuesday 2/12/2015 we are at the 07/12/2015 today and still no parcel. I had a women call me Friday afternoon and stated that the parcel will be delivered before 11:<br> 00 Saturday the 5th December 2015. I waited and nothing came. I contacted them this morning and someone was suppose to contact me. This services is pathetic. It constantly says wrong address which it is most definitely not as I had other courier companies deliver my packages.