'Over Night Delivery" more like over week delivery!!

So i made an order last week Monday, received an email on Tuesday that my order was with the shipping company (DAWN WING) the shipment is from JHB to JHB. I went onto the dawn wing website the next day and put in my waybill number and . . . . . NOTHING!!!! Only on Wednesday evening at 19:37 my shipment was received by the hub and mass verification checked. To date the status of my order as not gone any further. I have sent an e-mail, NO RESPONSE. I tried calling the phone rings on end. Eventually yesterday i managed to get through to someone, who told me that they cannot pick up my waybill number on the system. That same person then told me that they would put me through to the relevant person, i went from person to person and they cut my call. I then used their website "live chat" and got a response that the have put the matter to the relevant person. I managed to call again and spoke to a gentleman who said that he is not sure why my order was still in the warehouse and he would call me back. I'm still waiting to be called. THE CUSTOMER SERVICE AT DAWN WING IS INCREDIBLY DISGUSTING!! I will be sure to never use this "Courier Service" again. It is understandable that with Black Friday, there are many orders to send out but aleast keep your customers informed on the status of their delivery.