NON-DELIVERY OF PARCEL BY DAWN WING/DPD LASER COURIER

My parcel which was out on delivery for 2 September 2022 was NOT delivered on 2 September 2022. I contacted DPD Laser via Messenger on 2 September and asked them to give me an ETA of my delivery. I was informed that my parcel was not out for delivery on 2 September, but was assured it will be delivered on Monday, 5 September 2022. Strangely enough the track and trace log shows that my parcel was out for delivery on 2 September 2022....

This is NOT the first time that I experienced poor service delivery. Last month I had a similar experience on 3 August 2022 when my parcel was out for delivery on 3 August, but never delivered. On 4 August the parcel was again not delivered (I informed Dawn Wing that they must deliver BEFORE 16:30 since no one is available at our offices after 16:30), and my parcel was eventually delivered on 5 August.

I phoned Dawn Wing with a complaint this morning (5 September 2022) at 11:15 and I also wrote an e-mail to Dawn Wing Be Heard (customer service). On 5 September 2022 at 15:45 the latest activity on track and trace shows that waybill number 6P***5-00 was not even scheduled for delivery after the last activity on the track and trace on 2 September 2022.

Unfortunately Dawn Wing is the courier service by choice for the company from which I ordered my products.

If Hellopeter does not work, where else can I complain about this bad service delivery, or must I open a case docket at SAPS for theft???