Non-delivery (Bloemfontein)

Dawn wing (Bloemfontein, Second Avenue) was approached on Thursday 8 to deliver a package in Welkom by the next day. The package contained important tender-related documents, which had to be in Welkom the next day, in order to be submitted on time. Dawn Wing indicated that they would meet the expectation. The following day, upon follow-up, we were told that the package was currently in Johannesburg and that it would not be on time in Welkom. We had to make our own arrangements to get the package in Welkom before 14h00 Friday. Dawn Wing did not apologize and did not offer to repay the fee.