No show Dawn Wing couriers.

I arranged and paid for an envelope to be collected Thursday 27 September in Durbanville Cape Town for overnight delivery in CBD Cape Town on Friday 28 September. I arranged for collection after 15h30 as I had to be out untill then. I returned earlier than expected, at 14h35 and sent an email to advise that I was early and that collection any time from then on would be ok. I kept the door open and kept walking outside and checking to see if anyone was around. I also kept my phone with me the whole time, in case they called. When the envelope was still not collected at 17H30, I called to enquire. The lady who took the call took all my details and said she would contact the driver/s and call me back in a few minutes. When she had not called by 18h15, I called again. Listened to the automated response and aweful music first for 5 and then for 12 minutes and later again for 3 and 4 minutes respectively. No one ever took the call and no one ever came back to me. Worst of all, the envelope was not collected. I also sent various emails to the person I dealt with earlier, as well as the person I received the quote from and also CC'd the "info" address. No response.

This morning, Friday 28 September, I called again numerous times, as well as sent numerous emails from around 8h25 without any response. By 8h56 I received a call from the person with whom the collection was arranged yesterday. I was advised that the note on their system says they were here at 14h50 and that no one was here.

This is just not accurate.

This person now said to me that he is going to speak to the manager of the drivers and get back to me. It is now in about 10 minutes. It is now 22 minutes later and I have still not heard anything from anyone and I have non idea whether the envelope will be collected and delivered by 12h00 like I was promised yesterday it would be.

Is this what I paid R181.92 for?? And spent 27 minutes worth of airtime on??? Really??