No Service - Dawn Wing (Z***)

I have queried delivery of a parcel on Tuesday 31/07/18 and provided the correct address with a contact number. The recipient have still not received the parcel after she was 02/08/18 yesterday to confirm the address and was told they will deliver later the evening, but no delivery received. This morning 03/08 the consultant on live chat tells me the following: The above is being serviced by a third party therefore it will be redirected to them during the weekend for delivery Monday. Then I asked what do you mean through a third party. The drivers were ready to deliver yesterday? The response was: The area is a township area which is serviced by our broker. As per our West Rand depot they do not service the area which is why it was not delivered yesterday. My response: There was no mention that the area was a problem when I sent the address through. Is there no way the order can be delivered today? Consultant: I have already send the request he will assist or advise further for alternative arrangements, thanks. Seriously, this is beyond pathetic service.