No service

On the 24th of January I purchased several items online from Makro(Bloemfontein branch). On Friday, 7 February, I received only 1 of the 2 parcels/boxes. Your delivery guy told me to write on the label that I only received 1 of the parcels and sign, because the other one is still on its way. (That after this parcel that was delivered was already at the Kimberley branch on 4 February). Now Makro and Dawn Wings status shows that both parcels were delivered. After several emails/phone calls, no response from anyone. Yesterday your online chat assistant told me that the relevant department will contact me. Still waiting for someone to contact me and my parcel...