mP
marcio P
1 reviews | Active since Apr 2015
22 Apr 2015, 14:05
No Next Day Delivery and Call center hangs up...
Good Afternoon,<br> <br> I decided to check on my shipment (which was supposed to be delivered today) this afternoon to see if it had been delivered.<br> I noticed that the shipment went out this morning at 06:03 and then went back to the warehouse at 08:58.<br> <br> The message states they would contact me, which they have not done.<br> I then tried calling them on ***... only to be put on hold for about 10-15mins and then have the phone hung up on me.<br> <br> I would just like to know where my shipment is, why it was not delivered and when it will actually be delivered..<br> <br> Thanks<br> Marcio <br>
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Dawn Wing's replyOfficial
22 Apr 2015, 16:19Hello Marcio590,
We sincerely apologise for the manner in which your telephone call was dealt with and will investigate as to the reason why the call dropped.
You are indeed correct to note that your shipment was scanned out for delivery and then scanned back in. Unfortunately our normal route courier was off sick today and this was only realised after the night shift had scanned your parcel out to the route at 03h25 this morning. Once the day's volume was calculated it was apparent that the stand-in courier would not cope with the load and hence the shipment was scanned back in, until an alternative arrangement was made.
Your shipment was scanned back out this morning at 10h25 and is currently out on delivery and will be delivered this afternoon.
Again please accept our apologies for the inconveniance caused
Best Regards
Dawn Wing
We sincerely apologise for the manner in which your telephone call was dealt with and will investigate as to the reason why the call dropped.
You are indeed correct to note that your shipment was scanned out for delivery and then scanned back in. Unfortunately our normal route courier was off sick today and this was only realised after the night shift had scanned your parcel out to the route at 03h25 this morning. Once the day's volume was calculated it was apparent that the stand-in courier would not cope with the load and hence the shipment was scanned back in, until an alternative arrangement was made.
Your shipment was scanned back out this morning at 10h25 and is currently out on delivery and will be delivered this afternoon.
Again please accept our apologies for the inconveniance caused
Best Regards
Dawn Wing
Dawn Wing's reply22 Apr 2015, 16:19
Official
Hello Marcio590,
We sincerely apologise for the manner in which your telephone call was dealt with and will investigate as to the reason why the call dropped.
You are indeed correct to note that your shipment was scanned out for delivery and then scanned back in. Unfortunately our normal route courier was off sick today and this was only realised after the night shift had scanned your parcel out to the route at 03h25 this morning. Once the day's volume was calculated it was apparent that the stand-in courier would not cope with the load and hence the shipment was scanned back in, until an alternative arrangement was made.
Your shipment was scanned back out this morning at 10h25 and is currently out on delivery and will be delivered this afternoon.
Again please accept our apologies for the inconveniance caused
Best Regards
Dawn Wing
We sincerely apologise for the manner in which your telephone call was dealt with and will investigate as to the reason why the call dropped.
You are indeed correct to note that your shipment was scanned out for delivery and then scanned back in. Unfortunately our normal route courier was off sick today and this was only realised after the night shift had scanned your parcel out to the route at 03h25 this morning. Once the day's volume was calculated it was apparent that the stand-in courier would not cope with the load and hence the shipment was scanned back in, until an alternative arrangement was made.
Your shipment was scanned back out this morning at 10h25 and is currently out on delivery and will be delivered this afternoon.
Again please accept our apologies for the inconveniance caused
Best Regards
Dawn Wing