NO DELIVERY (PARCEL WITH THEM FOR 7 DAYS)

<p>I ordered products from Mr Price Home on 6 December 2016. I paid for Dawn Wing courier service. According to the tracking site my parcel arrived at Dawn Wing just after 7h00 in the morning on 9 December 2016. I waited for 3 or 4 days then phoned Dawn Wing to ask them where my parcel was. They said I would receive it on Tuesday or Wednesday (13/14 December). Yesterday morning the status was "on delivery". Needless to say it never arrived. I went back on to the website this morning and it now showed "delayed". I phoned and was told they don't know when my parcel will be delivered they have "lots of deliveries". I told the operator that if I did not receive it today - they can return it as it is my last day at the office and this was a Xmas present. The operator promised to escalate my query and get someone to phone me by 8.30. It is not 9.30 and no phone call. It is totally unacceptable for a courier service to hold on to a parcel for so long and for nobody to get back to you!</p>