No delivery or communication about my package - Bad service

Good day.

I placed an order at Makro Carnival on 24 November 2017. Dawn Wing picked the parcel up at Makro on 26 November 2017. Since Monday I have been trying to track down my package and the people at Dawn Wing says that my order has not been picked up at Makro. The online manager Polesa Moatshe sent me the documentation showing that one of your drivers signed for my parcel and that it has been picked up. Why has your website not been updated? I can't track my parcel on any possible way. Please resolve this issue for me. I need my parcel to be delivered tomorrow evening at the latest. Please contact me on ********** .

Thank you.