No Delivery of item ordered 9 working days ago

I ordered a product from Makro on the 21st of November Order was given to Dawn Wing Couriers on 23rd of November - as per created Waybill and also confirmed by Makro on the 29th of November. Go online to check my tracking status - it has not even left the CPT branch... what is worse... The package only needs to be delivered in Stellenbosch - about a 2 hour drive maybe? Also when trying to phone them, no one answers - not the customer service line, not the head office and not the Cape Town office. I have emailed them as well - no answer! So my question is - WHEN will my package then be delivered and better yet, will it even be delivered?