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Abraham S

1 reviews | Active since Oct 2015

30 Jul 2018, 17:57

No Delivery, No notification, Lying on their web tracking.

I got an email in the morning at 8am to state that my parcel had been dispatched in Durban, and it is now 18:00 in the evening, thats about 10 hours, and my parcel has not been delivered. I am shocked that it would take so long to deliver to my residence when i am less than 20km away from their offices.

I was assured telepathically and via mail that my parcel was on its way.

I checked the website tracking, and to my shock, they state that the delivery has been rescheduled, reason - RECEIVER RESCHEDULED.

There has been no notifications sent to me, and they have **** on their tracking site. I am shocked that such a reputable online company would use such an unprofessional courier company.

I will be relaying my disappointment to this company, as i feel that Dawn Wing's unprofessionalism will harm their business.

0
Replies (2)
Dawn Wing
Dawn Wing's reply31 Jul 2018, 10:13
Official

Dear Abraham

We are so sorry for the inconvenience caused.

We believe that our Durban Branch manager has been in contact with you and has arranged delivery of your parcel.

Please accept our sincere apologies for this issue.

Kind Regards,

Dawn Wing

AS
Abraham S's update31 Jul 2018, 13:24
Reviewer Update
This morning, I got a call from the Durban manager. He was able to ensure that my parcel was delivered as early as 09:15am this morning. In regards to the web tracking reschedule reason, I was told it is being looked into. - Dawn Wing, please remember to notify us if our deliveries are delayed, we pay a lot for these parcels, and we have to make sure people are at our homes to receive them.