No delivery, no feedback

I received a call on the 19th January 2016. This was to arrange delivery of my goods. The date and time was set between 12-3 pm on the 20th January 2016. I therefore took half the day to make sure I was at home to receive the goods. At 3.30pm I decided to call Dawn Wing to track my goods. I spoke to a gentleman that could not locate, or tell me what was going on with my parcel. He then transferred me to his manager, I spoke to a lady who said she would figure it all out, then call me back. No call was made. <br> <br> The following day (21st January 2016) I spent over 15 minutes on the phone getting transferred from department to department, then finally told that my goods are in problem parcels. I was transferred to this department where my call was cut off. I was told that the trucks have all left and my parcel is not scheduled, and wont be for today.<br> <br> Absolutely livid with this lack of feedback, and the fact that I must make contact every time I would like feedback. A time and date was set, I went out of my way to be home at this agreed time for the delivery, now I must call to find out that my goods are in problem parcels, and not being delivered for who knows how long.