NO DELIVERY AND NOT A CARE IN THE WORLD

I cannot start to explain my frustration with Dawn Wing. MASS DIMENSION VERIFICATION JNB 2020-06-03 04:43 SCANNED INTO CAGE JNB 2020-06-05 10:54 SCANNED INTO CAGE JNB 2020-06-10 10:20 SCANNED INTO CAGE JNB 2020-06-11 11:09

As you can see, my parcel has been in their cage since the 3rd of June 2020. I have e-mailed them with no response and their phone lines do not work. So must I now just make peace that my parcel will not be delivered?