RH
Richard H

1 reviews | Active since Feb 2010

01 Nov 2017, 13:11

No delivery and no response

6 calls over 3 days and get told delivery tomorrow (day 4). Called through over the 3 day period, and no delivery. Promised to be called back, and never happens. No effort made to make delivery arrangements. 3 days for delivery from Pretoria to Sunninghill is not acceptable. Their claim to be the best courier company is far from the truth.

Customer service is not a priority whatsoever.

0
Replies (2)
Dawn Wing
Dawn Wing's reply01 Nov 2017, 13:34
Official

Dear Richard

We are so sorry for the inconvenience caused.

We believe Adel has been in contact with you to resolve this issue, but please don't hesitate to contact us if there is anything else we can assist you with!

Kind Regards,

Dawn Wing

RH
Richard H's update01 Nov 2017, 14:01
Reviewer Update
Dawn did get in touch with me. Special delivery was arranged. Appreciate the effort, but should never have gotten to this.