No delivery and no feedback on issue just incorrect texts

Despite being messaged multiple times that my package is it is being delivered yesterday my parcel has still not been delivered and the way bill sent on the text from Dawn Wing was incorrect taking me to a package that was already delivered in 2017. I was only able to track that the parcel status was unsuccessful via the waybill given to me by faithful to nature. The last text I received from Dawn Wing was telling me that the driver was close and on the way, that was yesterday. This confused messaging is highly problematic as it affects my day and my ability to do other things. I feel this is an unfair reflection on FTN but this is their chosen courier and they also have not updated me on what the issue is. This is also not my first run in with issues with Dawn Wing, I recently received a package that wasn't mine and luckily I caught the driver before he left. It seemed the drivers ripped the waybills off the packages and kept them in the glove compartment and try to number the packages but this system clearly didn't work well and I think should be looked at by management as I suspect its the reason for a lot of packages get misdelivered. I hope this can be resolved and my post can help the business figure out the bugs in their system. Thank you