No Delivery and False Reporting in Tracking System

I ordered a package from The Perfume Shop on 20 December 2017 that was meant to be delivered "next day". This did not happen.

Not only was the package not delivered in the time committed to but the following day (22 December 2017) the tracking system recorded a message "CAN NOT GET HOLD OF CLIENT TO ADVICE" despite the fact that I received no phone calls. The security personnel at the address provided also confirmed that nobody from Dawn Wing came through during the day of the 22nd so I can safely presume this to be a blatant lie. It would appear as though the courier was simply not in the mood to deliver on that day.

To make matters worse nobody at Dawn Wing was answering their phones despite it being business hours on a working day (the online chat portal also wasn't working). THEN, after many attempts I got the perfume shop to follow up and they confirmed that the parcel would be delivered by 16:00 on 22 December. THEN I received an email from Ronald Laudin at Dawn Wing letting me know that I would only get it on the 27th (you know, because I paid extra for next day delivery FOR FUN) because they did not service the area...WHY ACCEPT THE JOB THEN?! I called and emailed Ronald and I tried to arrange with him to go out and pick the parcel up from wherever it was myself, however, he did not get back to me (and was unreachable).

All in all a total circus and a complete mess. It is laughable how poorly this delivery was executed. I will ensure that none of my parcels EVER go through Dawn Wing again. Pathetic, woeful service. If it was possible to give you numbskulls zero stars I absolutely would. You are certainly worthy of it.