KG
Kerry G
1 reviews | Active since Jul 2011
26 Feb 2015, 13:30
NO delivery
OMG I am so angry. I was promised delivery on 26 Feb and am still waiting. I call the call centre and the person is so rude to be and says that I have a problem - as in Baby Group has a problem in that its clients are not receiving the products they ordered. i.e. DAWN WING IS NOT DELIVERING their goods. HOW is that my problem?? My delivery is very urgent and then I was told the note says \Client not available"so I asked why did they not phone me then?? I am utterly disgusted by Dawn Wing's lack of service and awful call centre. I want my delivery today as promised. NOW it is coming on 2 March!!!!!!"""
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Dawn Wing's replyOfficial
26 Feb 2015, 14:38Hello KerryLisa,
Thank you for bringing this incident to our attention.
Please accept our most sincere apology for the frustration caused by our call centre and the late delivery of your shipment.
We will be reviewing the call recordings which will be used for training purposes to ensure that we improve on our customer experience.
In addition we will review the vehicle tracking to establish whether our courier attempted delivery to you as indicated on our waybill notes.
Our records indicate that your shipment was delivered at 14:10 this afternoon, yet as indicated in my voicemail to you, I would really appreciate an opportunity to discuss your experience.
Once again, please accept my apology for the inconvenience and frustration caused.
Kind Regards
Dawn Wing
Thank you for bringing this incident to our attention.
Please accept our most sincere apology for the frustration caused by our call centre and the late delivery of your shipment.
We will be reviewing the call recordings which will be used for training purposes to ensure that we improve on our customer experience.
In addition we will review the vehicle tracking to establish whether our courier attempted delivery to you as indicated on our waybill notes.
Our records indicate that your shipment was delivered at 14:10 this afternoon, yet as indicated in my voicemail to you, I would really appreciate an opportunity to discuss your experience.
Once again, please accept my apology for the inconvenience and frustration caused.
Kind Regards
Dawn Wing
Dawn Wing's reply26 Feb 2015, 14:38
Official
Hello KerryLisa,
Thank you for bringing this incident to our attention.
Please accept our most sincere apology for the frustration caused by our call centre and the late delivery of your shipment.
We will be reviewing the call recordings which will be used for training purposes to ensure that we improve on our customer experience.
In addition we will review the vehicle tracking to establish whether our courier attempted delivery to you as indicated on our waybill notes.
Our records indicate that your shipment was delivered at 14:10 this afternoon, yet as indicated in my voicemail to you, I would really appreciate an opportunity to discuss your experience.
Once again, please accept my apology for the inconvenience and frustration caused.
Kind Regards
Dawn Wing
Thank you for bringing this incident to our attention.
Please accept our most sincere apology for the frustration caused by our call centre and the late delivery of your shipment.
We will be reviewing the call recordings which will be used for training purposes to ensure that we improve on our customer experience.
In addition we will review the vehicle tracking to establish whether our courier attempted delivery to you as indicated on our waybill notes.
Our records indicate that your shipment was delivered at 14:10 this afternoon, yet as indicated in my voicemail to you, I would really appreciate an opportunity to discuss your experience.
Once again, please accept my apology for the inconvenience and frustration caused.
Kind Regards
Dawn Wing