PM
Pippa M
1 reviews | Active since Feb 2015
11 Feb 2015, 20:15
No delivery
Early this morning I was told by Makro my parcel would arrive today. Three phone calls later and three promises to deliver today - still no delivery. Lies, lies and more lies. I will be requesting a credit for my goods purchased from them and never using Dawn Wing!!
Helpful (0)
Replies (1)0
Replies (1)
Dawn Wing's replyOfficial
12 Feb 2015, 09:33Hello ***,
We will be contacting you shortly to get a waybill number in order to investigate the reason for the service failure.
Please accept our sincere apologies for the frustration and inconvenience caused. Thank you for bringing this to our attention - we will used the investigation finding to rectify any deviations from policy and procedure in order to better our service levels to our customers.
Regards,
Dawn Wing
We will be contacting you shortly to get a waybill number in order to investigate the reason for the service failure.
Please accept our sincere apologies for the frustration and inconvenience caused. Thank you for bringing this to our attention - we will used the investigation finding to rectify any deviations from policy and procedure in order to better our service levels to our customers.
Regards,
Dawn Wing
Dawn Wing's reply12 Feb 2015, 09:33
Official
Hello ***,
We will be contacting you shortly to get a waybill number in order to investigate the reason for the service failure.
Please accept our sincere apologies for the frustration and inconvenience caused. Thank you for bringing this to our attention - we will used the investigation finding to rectify any deviations from policy and procedure in order to better our service levels to our customers.
Regards,
Dawn Wing
We will be contacting you shortly to get a waybill number in order to investigate the reason for the service failure.
Please accept our sincere apologies for the frustration and inconvenience caused. Thank you for bringing this to our attention - we will used the investigation finding to rectify any deviations from policy and procedure in order to better our service levels to our customers.
Regards,
Dawn Wing