No customer Service at all

<p>Dawn wings customer services is pathetic,</p> <p>I placed and paid for my order last week Monday (30 Jan 17)</p> <p>And was told it will take a few days which is 100%. Late last week I wanted to find out where my order is, I get told that my first order that I placed they cannot find it on their system but when I log onto online tracking its there?</p> <p>She said she will have to get back to me regarding both my orders.</p> <p>Online tracking said not delivered because of excessive deliveries – that was on Friday 3 Feb 17.</p> <p> </p> <p>By Monday I still did not have any response as to where my packages were so I called in again yesterday 7 Feb 17 to find out where my packages were because my clients are now getting annoyed that they have not received their products from me yet.</p> <p>So I call in, ask a lady what is happening, she said she will speak to the lady who is dealing with my order to get back to me. By lunch time still no response so I get onto online support. Start speaking to another lady (ie explain my issue again for the 3rd time) she said she has asked the lady dealing with my account to give her an answer and she will get back to me.</p> <p>Time passes again and still no response, I follow up again on the online support, just to find out it has been answered by another lady. Which I had to ask again what is going on with my order that I have paid for? 4th time.</p> <p>She then tells me she will get someone to email me. I get the email 5 minutes later, stating for the 4th time they have spoken to the relavant person doing my account – and she said she will get back to me just now.</p> <p> </p> <p>That was at 14:12 pm yesterday afternoon.</p> <p> </p> <p>I sent another email at 14:22 asking for a response before COB as I was told by dawn wing that my order was already dispatched last week.</p> <p> </p> <p>And still no reply from anyone at Dawn Wing.</p> <p> </p> <p>I sent an email last night at 19:28 telling the lady that she needs to elevate my email to management as their customer service is pathetic. And I want my order delivered before 10 am this morning. I received a reply stating that the email was elevated to her supervisor.</p> <p>Online tracking states that there was no answer when my order was to be delivered yesterday, but no calls were made to the unit number nor to the contact number on my order.</p> <p>And that my order was dispatched after 7 am this morning. Still no delivery from Kempton Park to Atlasville.</p> <p> </p> <p>It is now 12:25 and I still have not had one call, one email one anything to let me know that they are delivering my stock or where it is for that matter.</p> <p> </p> <p>This is a disgusting way to treat customers, and what makes it worse is this is the first time I am having to deal with Dawn wing.</p>