No communication and unable to deliver

Dawn Wing sent a message on Saturday (25 November) indicating that the delivery could not be delivered as previously communicated and that they would delivery the next day... 1) I had NOT received any communication of delivery 2) NO delivery on Sunday 26 November as per the sms 3) Online Tracking indicates: DAWN WING WILL CONTACT YOU JNB 2017-11-25 13:32 REASON: 18 - RECEIVER RESCHEDULED I DID NOT reschedule the delivery

On Monday (27 November 2017) I proceeded to request via the online chat for a status of the delivery where "casian" indicated that the delivery confirmation to the relevant department and feedback should be given shortly via email 1) NO feed back received

I needed to call later to request when the delivery would be done, only to hear the delivery the next day. So I changed the delivery address to my office. I then receive a call a little later to confirm delivery to my OLD address. Proceeded to change the address again with Busi the "Executive Customer Service Agent" and received confirmation delivery will happen on Tuesday 28 November 2017.

Tuesday 28 November 2017: At 15h00 still not delivery and proceed to email Busi regarding the delivery. She is out of office and so I proceed to email the emails listed on the out of office. Samantha also a "Executive Customer Service Agent" called and indicated that my package was in the wrong delivery van so they could not deliver. Checked the office address and promised delivery before 12h00pm on 29 November 2017. Also receive confirmation email stating the same.

Wednesday 29 November 2017: NO delivery as promised by 12h00. Unfortunately, I am in meetings so could not call them. But my wife had to call numerous direct numbers and the switchboard number without anyone answering. Eventually getting hold of Busi again. However, she is: 1) UNABLE to indicate which driver has the parcel 2) UNABLE to get hold of the drivers, as they are NOT answering their phones 3) UNABLE to if it is going to be delivered 4) needed to be called back to get feedback - why should clients need to contact you for feedback after already requesting it????

I shall be contacting eBucks to also review using Dawn Wing as a delivery partner as they are not able to fulfil a delivery, nor able to communicate the eBuck's client and need the client to keep calling to updates.