Nightmare G***

What a nightmare dealing with this company. I ordered a JVC sound bar and some snacks from Game Stores online and Game fulfilled the delivery through Dawn Wing.

I received and email from Game that my order has been dispatched with the Dawn Wing and that I will receive the communication from them. The next thing the Dawn wing does not send me a text or anything that my parcel is out for delivery. The driver just pops at my address and gives 1 of 2 of my parcel to a random person that walks out of my yard and they drive Away.

The neighbour comes to give me the parcel, I instantly realise that they brought just snacks and no Sound Bar. I run outside and they are gone. I call the office they are closed, its a Sunday. On Monday I call them and they say My neighbour received both parcels . I tell them not and lodge a complaint which they just say they will get back to me but never do. I call to follow up and they say they are still trying to locate my parcel maybe it is still in the van.

The next thing I call my phone has been flagged and I get kicked out. I then call Game and Game gets me unblocked. I still do not get any logical explanation they keep saying our system says you received the parcel.

I have since sent them a CCTV footage from my address, it shows clearly the driver only gave my neighbour (who was not suppose to have had received my parcel in the first place) 1 parcel. With that undeniable evidence they no longer communicate with me. I call and the call centre sticks to the fact that my neighbour got the parcel.

I am running out of ideas, I am kept on hold for more than 30 minutes until the line is cut. They ruined my birthday, I ordered the sound bar for my birthday which was yesterday. These people lake professionalism across the board.