NEGLIGENT AND UNRELIABLE SERVICE

I bought goods from Runway Sales I received a message that my goods were shipped on 23-03-2019 it's been days since then,when I reached to Runway they sent a screen shot of the tracking info which says the parcel was delivered on 25-03-2019 but I didn't receive it nor did anyone call me when the delivery was made.I called Dawn wing qnd spoke to Christopher who told me that the package was delivered to the wrong address and they will get back to me when their driver is able to pass there and see if he can get my parcel back.NO SENSE OF URGENCY AT ALL....