Most Pathetic Service Ever!

On 17th August order placed with CNA, delivery due 25th September. On that Friday I had confirmed with dawn wing that my parcel was out for delivery and was told that truck had left at 7.10am. At 13.30 I called them again to find out the time the parcel would be delivered and was then told that it was never scanned out. Each enquiry I made, no one could give me a reason for the parcel not been delivered. Today, 29.09.2015, 04:06pm, I have still not received the parcel, and still no response from dawn wing as to why. In this day and age, do we still have to put up with this level of utter and complete incompetence.