Makro order not being picked up and delivered

I ordered items from Makro on 25/7. On 28/7 Makro marked the order as complete and captured an instruction for Dawn Wing to pick up the order from the Cape Gate branch to deliver to Stellenbosch. To date they have not even picked up the package from Makro. I have emailed Dawn Wing for feedback and even asked them to escalate the issue. Up to now there is nothing on their online tracking and according to them that means that the parcel has not been collected yet. Makro gave me a 3 to 5 working days delivery promise. We are going on 2 weeks now and nothing is being done. Disgusting service!