LOST PARCEL

I placed an order at Forever New on the 20th of July. I received an sms on the 22nd from Dawn Wing saying there was an error with my address, i should call them. I called the number and spoke to a lady and i gave her an alternative address. i later received an sms saying my parcel will be delivered the next day. 3 days later, no communication, no sms. i called them again and the lady i spoke to confirmed an incorrect address/area. i relayed the whole story to her and she said the parcel is supposed to be returned to them, i asked her how that can take 3 days, she couldn't answer. stupid service!!!!!!