Lost package and terrible customer service

I moved house and used Dawn Wing to move all my business products to my new place. One of the boxes got lost. When I say lost I mean it NEVER got scanned in? Or it was misplaced the moment Dawn Wing took it... I am not sure as I don't understand how a package can get lost unless it was ******.

I emailed and emailed and emailed always to get an answer (well sometimes no answer) that they are still looking for my parcel.

Over a month goes by and NO PHONE CALL. NOTHING. NO APOLOGY. NO PHONE CALL.

I emailed and said I CANNOT BELIEVE NO ONE HAS CALLED ME ABOUT THIS... AND STILL... NO PHONE CALL.

What the hell. Seriously. What is wrong with your company.

So then I get told they can't find it so I need to claim. MY PARCEL IS WORTH OVER 20K BUT WE WILL GIVE YOU 1K IF YOU CLAIM.

SERIOUSLY! I told Dawn Wing 1000 times in email I will even go to PE branch and search for my parcel myself. This is a hand made product and my business relies on the sales of these. BUT ALAS, NO PHONE CALL. NOTHING.

I AM SO DISGUSTED BY THIS. I have had issues with Dawn Wing in the past but this was just too much - I could have been a bit more understanding if someone had called every week with an update but no.

DO NOT USE THIS COMPANY! OH, and I dare the owner to call me and apologise and have a solution to this problem.... I won't hold my breath! So next will be social media.