Lost Delivery

You lost my delivery, but I do not believe you. Things do not just get 'lost'. I believe someone stole my delivery and Dawn Wing needs to undertake an investigation and hold that person accountable. If you do not stop that person or people now, they will continue *****ing and your reputation will continue to suffer. I provided the correct address and the correct address was also listed on the waybill, but somehow your system had the incorrect address. Someone stole my delivery, and then went and changed the address on the system to cover up the crime. There is definitely ***** at Dawn Wing. How can anyone trust you to deliver when things get lost aka ******? Dawn Wing is an ************* organization!! No one bothered to call me. When I dial ***, no one picks up. I have to keep calling and hoping to get through. Sometimes I am on the line with the agent and the call mysteriously drops. Then the nightmare of trying to get through again begins. I do not understand what the update of 'POD Delivered/Received' means as I am still waiting for my delivery. Over a month has gone and you have delivered nothing. I was told numerous times that Genevieve will return my call but I have never heard from her. Does she even exist? Yvette tried to help and said she will get back to me on when Dawn Wing will deliver but it has never happened. Change your processes and stop the lying, ***** and incompetence or your organisation will close down very soon!

Never use Dawn Wing!