Logistics is not Dawn Wings Game

Unfortunately Dawn Wing is not very good at logistics. A package cannot be delivered to me because the driver does not deliver to my area. It's taken 3 days for this information to come to light. How on earth do you send out a parcel with van that does not service the area that the parcel is intended for and then it takes 3 days to figure it out. I've never had a package delivered by Dawn Wing without some kind of hassle.