AvdM
Alex van der Merwe

1 reviews | Active since Feb 2015

01 Feb 2015, 17:29

Leading South African Courier..I think NOT.

I ordered a new laptop from them, as a Christmas present , which was scheduled to arrive by the 17th December. However it did not arrive. I spent 7 days calling Dawn Wing and all the numbers I was given and told to contact trying to figure out where the laptop was, if it was still on its way and when it would arrive. I ran out of airtime 4 times calling them and being put on hold or not being able to reach them. I ended up wasting over R300's worth of airtime. Eventually I found someone who actually knew something and found out that they had not even attempted to deliver the laptop. I then arranged that it be delivered the following morning and again it never arrived. When i phone them they told me that they had a mix up with the address and sent it back. So when they eventually had the correct address the laptop arrived at my house...on the 24th December around 5pm.

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Replies (1)
Dawn Wing
Dawn Wing's reply02 Feb 2015, 10:52
Official
Hello Alevan,

Thank you for your post.

Your details have been sent through to the regional executive for the Western Cape for investigation.

We should be in contact shortly.

Our apologies for the inconvenience caused.

Regards,
Dawn Wing