International/ customs departments absolute incompetence

The international / customs department is the worst “service” department I have ever dealt with. It’s been 5 days of me requesting they clarify how they determined the customs value of a parcel to be 4x what I paid for the parcel. I am happy to pay the customs duty and Vat but not when it costs more then 1.5x the cost of the items. I sent Lucia, Mohammed and Ian the proof of payment, costs of items and invoice detail to prove that the method they used to calculate the customs value I’d clearly wrong. The manager, Ian, thought that in sending me the sars contact centre number and customs act, that meant that he has done his job to the best of his ability (a manager).... To date, no assistance, no confirmation that anyone will assist, no method of Dawnwing calculating the customs value, nothing. No Sars document to confirm the value of items. Terrible terrible service and of all the companies in SA, international parcels should not pass through this company. The lack of incompetence has surpassed the level at the Sars contact centre. Well done.