Inferior Service

I've been waiting for delivery from Dawn Wing for over 24 hours since notification, only for me to call and they tell me that they 'could not find me'. The fact of the matter is (1): the driver, Ayanda, called me to confirm the delivery address, and yet my parcel was taken back. And (2): the app does not allow one to capture the full suburb, it's stuck on Atholl, for...who knows why. This is unacceptable.