Inept, late, bad communication, cannot be trusted

I am absolutely appalled and feel sorry for anyone who have gone through the same experience as I have with this company's inability to deliver.

I ordered a product from the vape store who makes use of Dawn Wing courier company. This was mid last week, and the expectation was that delivery would happen on Friday. This did not happen and when I called Dawn Wing I was informed delivery would happen Monday - so far so good, at this time of the year some delays are reasonable. However come Monday evening - a broken promise - no delivery or attempt thereof was made on Monday. On Tuesday, same story, according to their bogus delivery tracking history apparently an attempt was made at delivery, but this is completely false. Someone was present at home at all times and I also received no correspondence from Dawn Wing.

Maybe there is a perfectly reasonable explanation but then tell me what is going on. Attempts at contacting them subsequently have been absolutely shocking. To add to this, as I pointed out, what compounds it all is the bogus and false tracking history when you query the delivery status...

When trying to call them for answers ... No-one takes ownership, you will be transferred from caller to caller and eventually they just hang up. This will happen repeatedly.

I have made all reasonable attempt at getting answers out of them and have been forced to report and warn others about their ineptitude.