*********** staff and lack of service

I run a business - I need to send products via courier service to clients - Phoned Dawn Wing for a quote to book for delivery - 1st try: Phone was dropped in my ear (after waiting at least +- 10 minutes to be assisted). No problem, maybe it was an accident....<br> 2nd try - I speak to one of the call centre operators - Got put through to someone else - needless to say...disconnected. My third attempt (15 minutes waiting to be assisted) - my call is answered and while speaking, the operator cuts me off, puts me through to someone else. No - 'I'm sorry, you should be transferred to another operator that actually works with the quotes'. At this time I get cutt off again - by now I am irritated but thought I am going to persist until someone gives me service. 4th attempt - back with Brenda again - who laughs when told I can't find someone to assist me.<br> Just when I thought Brenda is finally going to help me, the respond: 'You have to tell me if the area we have to deliver is an outline area...??? I am not in the courier business and I most certainly do not know which areas are outline?? Informs me she's going on lunch now, have to phone back and speak to someone else....Are you kidding me??