*********** staff

Not shocked why this company has such a low rating. Having previously experienced bad service from them, I'm not shocked by my latest experience. I emailed them the day before delivery of my parcel, to request a change of address so that my parcel can be delivered to my office as I'm based there during the day. The address was not updated and I received an SMS that my parcel could not be delivered to due my unavailability. I had even provided the driver with the new address. Prior to that, I updated the address as I was given the option to change it on a link that I got from the delivery SMS. I'm baffled that something as easy as changing the address is a difficult task for Dawn Wing staff. Not sure why big companies still use this company for delivery.