Incompetence at Dawn Wing and lack of customer service

Someone sent me a parcel from the UK in December and I received notification from Nikki Hattingh that it arrived here in South Africa on the 04/01/19. I responded to the email and requested for the customs invoice. She sent me the invoice on the 07/01/19 and I made payment on 10/01/19. I never received any communication after that until I called Nikki on 09/01/19 to ask to come for collection because clearly I was never going to get the delivery. She advised that the parcel had not been cleared as yet and she would arrange for the clearance and delivery by 4pm same day so I can come then to which I responded no because it would be pick time. She said I can come the next day which would be a Saturday and Melany would assist get the parcel. I went on Saturday morning and asked for Melany, she came and claimed to be assisting me, she also told me to go as was following up with customs and sort this out and she would call me same day to confirm when I can collect. She DID NOT call, email or make any communication.

I still haven’t received my parcel which I need otherwise I wouldn’t have arranged for it to be sent to me.

How can not 1 person but 3 people be so *********** from 1 company???