Incompetence

I am highly disappointed by the service that I have received from your company BEFORE the lockdown had commenced.

I phoned an excessive amount of times yesterday (27/03/2020) . I spoke to multiple different people multiple times throughout the day. I last person I spoke to assured me that she was organizing for my delivery to happen yesterday and that she would contact me before 3:30 pm , I did not received one bit of communication.

My problem arose when you had the incorrect suburb listed for my address. I then tried to correct it, tried to contact you and tried to get you to contact me and none of these things worked. I did this before the delivery was made yesterday 25 March. The delivery then failed as the driver would have been at the wrong location. I then managed to get hold of someone, we corrected the address and she assured me that the delivery would either be made on the 25/03 (the original delivery date) or yesterday but someone would phone me before the end of the day, which never happened. Yesterday, as stated above, I phoned multiple times and had multiple conversations where someone committed to phoning me back and never did. This is unacceptable. There was no excuse for your company holding my product at this point.

The supplier made a special effort to ensure that I would receive my delivery before lockdown and due to your companies lack of communication and basic incompetence this has not happened. At this point I don’t even know the location of my package.