impeccable tactics

I dropped a parcel off with Candice at the Heugh road depot in Port Elizabeth on wednesday and paid around 145 for it to be couriered to Graaf Reinet .I suspected my 90 year old mum had covid ,and i am a health advisor ,the parcel contained herbal medicines . My mum got really bad which necessitated me driving there on friday on thursday night heugh road conceded that the parcel was back since one item was broken. i had wrapped the parcel in front of candice at rhe depot.I said id collect the other items on my way out on friday which i did, and was told that they were pretty sure i would receive a refund for the undelivered parcel fee.I didnt even suggest they refund me for the broken thing .The following 3 weeks were involved in keeping my mum alive .When the dust settled i contacted Candice over around 3 weeks to request info .Then i asked her to suggest a PERSON at Head office .her tactic of fobbing me off for 3 weeks was impeccable .Then i asked her for the tracking number …more impeccable ,de valuating ,draining tactics of delay ( to the unending .) then i contacted head office and after spending PLENTYof cell phone money,was told they could do nothing without the ta number . Head Office Gave me an email address on which i could explain the problem ,and the Endless Non Compliance of this agent. I SENT THE EMAIL and took a good while explaining everything at least 3 weeks ago…i have also requested call back on their customer “ care “ on line options at LEAST 4 times…. Has anyone wondered why Dawn Wing dont invite online comments compliments and complaints? believe me …NOWHERE do their customers have a place to make public comments on line …Quite simply THE most devaluating service and client “ care “ i have EVER experienced .how sad that big businesses are prepared to make paving stones from small clients ….businesses like Dawn Wing