If I could 0 starts, I would.

I was waiting for an urgent package since the 21st of November 2022 and I still haven't received it (today is the 06th of December). On the tracking status, they updated it to "Excessive Deliveries" and that I should call them if I had enquiries. When I called, the consultants kept having network issues and hung up on me, I resorted to sending an email to them and they haven't responded to the email even after they gave me a ticket number. I tried calling 3 times today I successfully managed to speak to one consultant who told me that they had Black Friday backlog and my order would be delayed a further 3-5 working days. My package is urgent so I asked if I could collect it rather and he said collections aren't allowed during this time. My thing is, courier companies as big as DPD Laser (trading under DawnWing) are huge, they know that during this time, some people are doing their Christmas shopping and all. Why didn't they plan ahead for this period? Why is their communication so terrible and why are they so hard to reach? It's unacceptable. If I could give 0 stars, I would.