I will never use Dawn Wing again.

I have been having major issues regarding a parcel delivery that was supposedly out for delivery with Dawn Wing two weeks ago on 28/11/2019. When it wasn't delivered within normal delivery times, I started calling daily to find what the status was and where the parcel was. Every day I was told the same thing; that the parcel will be delivered that day or latest the next day. Every day I waited and every day it did not arrive.

Today, I checked the status of my parcel once again to find it had been delivered but not to me. I have thus no idea where my parcel is.

I then called Dawn Wing in order to sort this out and once again I am being passed between people who keep telling me they will investigate and get back to me but they never do.

The tracking shows it was delivered to a J.T., however, I do not know a J.T. When I call Dawn Wing and eventually someone answers the phone, they keep asking me whether I know J.T. If I did, I would not be calling. They then put me on hold and then I get hung up on.

I have also sent an email to their Customer Care email, as their on hold message tells me to do, but have received nothing back.

Just a note, I have waited at home every day for the parcel as every day Dawn Wing told me it would be delivered that day and then it wasn't.

I am quite frustrated and upset as no one has gotten back to me, no one seems to care and this parcel should have been delivered ages ago.

In addition, this is not the first time Dawn Wing have delivered my parcel to the wrong person.

Terrible service and complete lack of care. Currently, on the phone still waiting for someone from Customer Care to help me. From now on, I will check that Dawn Wing is not the delivery service used to deliver my parcels when ordering online.

My tracking number is DF***, if anyone cares.