I AM DONE!

<p>I placed an order through Makro, who subsequently organised the delivery through Dawn Wing. </p> <p> </p> <p>The order was placed on the 25th of November, the parcel had been received at Dawn Wing at or around the 27th of November. </p> <p> </p> <p>I was told every single day that my order was being "delivered today" even though by the 1st of December I was told that the parcel has been lost and they will organise a new product to be delivered. Then suddenly my parcel is on hold due to me being on holiday? I mean every single step of the way has been a harrowing ordeal filled with incompetence, lack of communication and complete disregard to customer service. </p> <p> </p> <p>The product costs me over R7k and I already paid for delivery. </p> <p> </p> <p>Although this has been a harrowing, frustrating and completely mind-blowing experience, I have not been harrassing Dawn Wing, and let them organise everything in peace. I understand that sometimes things just go wrong and it is out of the control of the company. I gave a massive benefit of the doubt, never being aggressive and being understanding through the countless of "mess-ups". </p> <p> </p> <p>I then decided to follow up MYSELF (after I have been repeatedly promised that I will be contacted "by the end of the day") on the 8th of December, after which I was told that they will update me by 16:00 that day. </p> <p> </p> <p>It is now the 12th of December, with ABSOLUTELY NO COMMUNICATION, and the phone hangs up, no one is bothering to answer my phone calls never mind even contacting me IN THE FIRST PLACE. I contacted Dawn Wing and they told me they are waiting for communication from Makro - meanwhile Makro has actually been attempting to acquire some feedback from Dawn Wing the whole day - specially since they are the only ones willing to answer my phone call. Lastly - why would Dawn Wing need communication from Makro if Makro has already provided the product to them? It just does not make sense. </p> <p> </p> <p>Dawn Wing - surely since YOU lost my extremely expensive parcel, I would expect some kind of RESPONSIBILITY to even COMMUNICATE with me! The last thing I wanted to do was to write a bad review and voice my extreme frustration but now I am left completely helpless waiting for my parcel since the 25th of November. Appalling. </p>