How can it take this long?

As pasted below from your track and trace, you have had my parcel since the morning of the 15th, today, is the 9th day it has been in your possession, and still, I have not received it. To compare your service with other courier services, I bought an item on probably the largest e-commerce website in SA, last night just before midnight, and it will be here before 1700h today guaranteed. I have also had 2 forms of updates from said company this morning already.<br> <br> Also, I have wasted 20min on hold waiting to speak to an operator. Your national call centre answered immediately but told me to call my local branch, she was rude, unhelpful and once she had read out the last digit of the telephone number, she hung up. Amazing. That customer service was then followed by the above-mentioned 20 minutes of waiting, unsuccessfully, for an operator.<br> <br> I want my parcel today, end of story, if it comes tomorrow, I will complain directly to the company who handed you the parcel for delivery, in order to raise valid doubts relating to your performance.<br> <br> \PARCEL ARRIVED AT DAWN WING