Horrific Service
<p>I was contacted by Dawn Wing regarding a customs fee for a package which was sent to me from an overseas company. I willingly paid this fee as I was expecting the package, however the package which I received was not what I ordered. I then returned the package to the sender. I have contacted Dawn Wing requesting a refund for the package which is not mine and is no longer in my possession to which they responded saying that there is nothing that they can do and they will not refund me. This is absolutely ********* as I have now paid for an item which was sent to me incorrectly. I would not recommend using this service, to anyone.</p>
Good Morning Nadine,
We are sorry for the inconvenience caused.
Unfortunately all items that come into the country must undergo customs clearance by law. We are only the delivery partner and do not have a direct connection to the supplier so were unaware that the items were incorrect, but we have contacted them and they will refund the customs charges as they made the mistake on their side.
Kind Regards,
Dawn Wing
Good Morning Nadine,
We are sorry for the inconvenience caused.
Unfortunately all items that come into the country must undergo customs clearance by law. We are only the delivery partner and do not have a direct connection to the supplier so were unaware that the items were incorrect, but we have contacted them and they will refund the customs charges as they made the mistake on their side.
Kind Regards,
Dawn Wing