Horrible Service, hope they close down

Horrible service, you pay extra on your order so that its in time before you go on holiday, once again because the company is using Dawn wing its a mess, their online tracking does not work, i phoned them and their customer service is absolutely rude everyone mist hate working there and then best of all they confirm the order will be deliver by COB and then nothing happens. This is not the first time their service is horrible and just seems to get worse.