Horrible Service
<p>Tracking Number : OFTT ********** 5. Dawn Wing received my parcel on the 09/12/2016 , 7 days later i still dont have my stuff, oh and to make matters worse, it has been out on delivery on 3 occassions the 13th/14th and the 15th, after I called and sent queries on my parcel on the 15th, they decided to update the system and say that nobody was home, which is a lie because i have been home waiting and querying about this parcel the whole day, no one called me back instead the call centre agent hung up on me. Really, customer service at dawn wing is non existent. </p>
Good afternoon,
We are sorry for the inconvenience caused. We will investigate this incident and contact you directly with our feedback as well as delivery arrangements.
Please accept our sincere apology.
Kind Regards ,
Dawn Wing
Good afternoon,
We are sorry for the inconvenience caused. We will investigate this incident and contact you directly with our feedback as well as delivery arrangements.
Please accept our sincere apology.
Kind Regards ,
Dawn Wing
016/12/09 03:20:57 PM PARCEL ACCEPTED IN DISPATCH AREA.
2016/12/09 05:53:20 PM PARCEL HANDED OVER TO COURIER FOR DELIVERY.
2016/12/14 08:12:00 AM OUT ON DELIVERY
2016/12/15 08:12:00 AM OUT ON DELIVERY
2016/12/15 04:12:00 PM NOBODY HOME
2016/12/18 10:12:00 AM OUT ON DELIVERY
2016/12/18 02:12:00 PM CONTACT NOT AVAILABLE
2016/12/19 09:12:00 AM INCORRECT ADDRESS
1, No one has called me eversince this whole thing started.
2, Your call centre hung up on me, when I was trying to help fix the problem.
3, The updates above are all lies, no one came to my address, no one contacted me and they are saying contact not availabel.
4, Please send the parcel back to Mr Price, I have requested for my money back.
I would appreciate your prompt response with a solution not a copied apology that you send to everyone.
016/12/09 03:20:57 PM PARCEL ACCEPTED IN DISPATCH AREA.
2016/12/09 05:53:20 PM PARCEL HANDED OVER TO COURIER FOR DELIVERY.
2016/12/14 08:12:00 AM OUT ON DELIVERY
2016/12/15 08:12:00 AM OUT ON DELIVERY
2016/12/15 04:12:00 PM NOBODY HOME
2016/12/18 10:12:00 AM OUT ON DELIVERY
2016/12/18 02:12:00 PM CONTACT NOT AVAILABLE
2016/12/19 09:12:00 AM INCORRECT ADDRESS
1, No one has called me eversince this whole thing started.
2, Your call centre hung up on me, when I was trying to help fix the problem.
3, The updates above are all lies, no one came to my address, no one contacted me and they are saying contact not availabel.
4, Please send the parcel back to Mr Price, I have requested for my money back.
I would appreciate your prompt response with a solution not a copied apology that you send to everyone.